Returns & Exchanges

Returns & Exchanges Policy

At Dead or Alive, each drop is produced in limited quantities, and because of this all sales are FINAL.

We do not offer returns or cancellations for any reason.

However, we do offer exchanges or store credit only if you need a different size, as long as the item is unworn and in brand-new condition.

If you would like to inquire about an exchange or store credit, please contact us at:
thedeadoraliveproject@gmail.com

Damage or Defective Items

If your item arrives damaged or defective, you must contact us within 48 hours of delivery so we can assist you.

To submit a damage claim, you must provide clear photo or video proof showing:

  • The damaged area

  • The full front and back of the product

  • The packaging it arrived in

Once we receive your photos, we will review your claim and provide a replacement or store credit if approved.

Important Notes

  • Claims without photos cannot be approved

  • Claims submitted after 48 hours may not qualify

  • Filing a chargeback without contacting us first may result in the claim being denied by your bank

  • We are a small business and aim to make things right within our policies

For all damage claims or exchange inquiries, email us at:
thedeadoraliveproject@gmail.com
Please include your order number and the required photos.