Politique de remboursement

Returns & Exchanges Policy

Because our items are produced in limited quantities and often custom-made, all sales are FINAL. We do not offer refunds or cancellations once an order is placed.

However, we understand sizing can be tricky, so we do offer exchanges under the conditions below.

Exchanges

We offer exchanges for store credit or a different size (if available).
To request an exchange, you must contact us within 3 days of receiving your order.

Exchange Requirements

  • Items must be brand new, unworn, and in original packaging

  • Customers are responsible for return shipping costs

  • A $20 exchange fee applies if the wrong size was ordered

If we made a mistake and sent the incorrect item, your exchange will be free of charge.

To begin an exchange, please email:
thedeadoraliveproject@gmail.com
Include your order number and the size you’d like to switch to.

Shipping Policy

Due to the limited and custom nature of our products, we do not offer refunds or accept cancellations once an order is placed.

By placing an order, you acknowledge and agree to the shipping timelines below.

Processing Time

Most of our products are pre-made. They typically ship within:

2–8 business days
(processing + handling time)

Pre-Order Items

Pre-order items are clearly labeled in the product description.

These items are made-to-order and usually ship within:

4–6 weeks
but may take up to 10 weeks depending on demand, production speed, or unforeseen delays.

We appreciate your patience — pre-order support helps us continue growing as a small brand.

Order Accuracy

We kindly ask all customers to double-check their order details and sizing before completing checkout. This helps prevent delays and unnecessary exchange fees.

Chargeback Policy

By purchasing from our website, you agree to all policies stated above.
No chargebacks will be accepted, as all shipping and exchange guidelines are clearly provided at checkout and on this page